juangames Privacy Policy

This Privacy Policy ("Policy") is published by juangames ("we", "us", "our", "the Company"), operator of the online gaming platform accessible at juangames.bio ("the Platform"). It applies to all personal information collected from or about individuals who register an account, visit the website, contact customer support, or otherwise interact with juangames in any capacity.

juangames is committed to protecting the privacy and personal data of its users, with particular regard to the rights of Filipino players under the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations. Where applicable, this Policy also reflects internationally recognised data protection standards.

By registering an account on juangames or by continuing to use the Platform after being presented with this Policy, you consent to the collection, processing, storage, and use of your personal data as described herein. If you do not consent, you must immediately discontinue use of the Platform.

juangames processes personal data on the following legal bases, each of which applies to one or more of the processing activities described in this Policy:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and juangames — specifically, the Terms & Conditions you accepted at registration. This includes account creation, payment processing, game delivery, and withdrawal handling.
• Legal Obligation: juangames is subject to mandatory requirements under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act. Processing necessary for compliance with these obligations is required regardless of consent.
• Legitimate Interests: juangames may process data for purposes that serve its legitimate business interests, such as fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: For certain processing activities — such as sending promotional communications or using optional analytics cookies — juangames relies on your freely given, informed, and specific consent, which you may withdraw at any time.

juangames collects the following categories of personal data, depending on the nature of your interaction with the Platform:

3.1 Registration and Account Data

• Full legal name as it appears on a valid Philippine government-issued ID
• Date of birth (used for age verification — players must be 21 or older)
• Philippine mobile number (used for account login and two-factor authentication via OTP)
• Email address
• Username and encrypted password hash
• Residential address in the Philippines

3.2 Identity Verification (KYC) Documents

• Copy of a valid Philippine government-issued photo ID (e.g., passport, SSS ID, UMID, PhilHealth ID, driver's license, or GSIS ID)
• Proof of address documentation where required
• Selfie or liveness check image for identity confirmation

3.3 Financial Data

• GCash account number or registered mobile number
• Maya account details
• Bank account number and account name (for BPI, BDO, UnionBank, Metrobank withdrawals)
• Cryptocurrency wallet address (for USDT TRC20 transactions)
• Transaction history: deposit amounts, withdrawal amounts, dates, and status

3.4 Gaming and Activity Data

• Game session history: games played, wager amounts, results, session duration
• Bonus and promotion claim history
• VIP tier progression data and loyalty point accumulation
• Responsible gaming tool activations (deposit limits, loss limits, self-exclusion)

3.5 Technical and Device Data

• IP address at the time of login and session activity
• Device type, operating system, and browser type
• Device fingerprint (used to detect duplicate accounts and fraudulent activity)
• Log files including access times, page views, and error reports

3.6 Customer Support Data

When you contact juangames support via live chat or email, the content of your communications, including any personal information you voluntarily provide, is recorded for the purpose of resolving your query and for quality assurance.

The personal data collected by juangames is used for the following purposes:

juangames uses cookies and similar tracking technologies on the website and mobile platform. Cookies are small data files stored on your device that help the platform function correctly, remember your preferences, and — where you have consented — provide usage analytics.

5.1 Essential Cookies

These cookies are strictly necessary for the juangames platform to function. They include session management cookies (keeping you logged in during a session), security cookies (CSRF protection), and load balancing cookies. These cannot be disabled without breaking core platform functionality.

5.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, last game category viewed, and lobby display settings. These enhance your experience but are not essential for basic platform operation. You may disable them via your browser settings without losing access to the platform.

5.3 Analytics Cookies

With your consent, juangames uses analytics cookies to understand how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter difficulty. This data is used in aggregate and is not linked back to individual players. You may opt out of analytics cookies at any time via the cookie preferences panel.

juangames does not sell, rent, or trade your personal data. Disclosure to third parties is strictly limited to the following categories of recipients, each of whom receives only the minimum data necessary for their function:

• Payment Processors: GCash (Mynt), Maya Philippines, BancNet, and other payment service providers receive financial transaction data necessary to process your deposits and withdrawals.
• KYC and Identity Verification Providers: juangames may use licensed third-party identity verification services to process government-issued IDs and perform liveness checks as part of the KYC process. These providers operate under strict contractual data processing agreements.
• Licensed Game Providers: Game studios such as JILI, Pragmatic Play, PG Soft, and Evolution Gaming receive session identifiers and wager data to deliver game outcomes and maintain game integrity. These providers are prohibited from using this data for any purpose other than game delivery.
• Regulatory Authorities: juangames may be required to disclose player information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities pursuant to legal process, regulatory requirement, or court order.
• Fraud Prevention Services: juangames may share device and transaction signals with fraud detection providers for the purpose of detecting and preventing fraudulent account activity.

All third-party service providers engaged by juangames are bound by data processing agreements that require them to maintain the confidentiality and security of player data and to use it only for the specified purpose.

juangames retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods which reflect applicable Philippine legal obligations:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of individual identity.

juangames implements a layered security architecture designed to protect player personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• Encryption in Transit: All data communications between your device and juangames servers are encrypted using TLS 1.2 or higher with 256-bit AES encryption.
• Encryption at Rest: Sensitive stored data, including password hashes and financial identifiers, is encrypted at the database level. Passwords are never stored in plaintext.
• Access Controls: Internal systems apply role-based access control (RBAC). Staff members access only the data required for their job function. All administrative access is logged and auditable.
• Two-Factor Authentication (2FA): juangames accounts support SMS-based 2FA for all player logins on new devices, adding a critical second layer of protection beyond passwords.
• Regular Security Audits: juangames undergoes periodic independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses.
• Incident Response: juangames maintains a documented data breach incident response plan. In the event of a breach affecting player data, notification procedures comply with NPC reporting requirements under the Data Privacy Act.

As a data subject under the Philippine Data Privacy Act of 2012 (R.A. 10173), you are entitled to the following rights with respect to your personal data held by juangames. These rights may be exercised by submitting a written request to the juangames Data Protection Officer (DPO) via the contact details in Section 13.

The juangames platform is strictly restricted to individuals aged twenty-one (21) years and above, in compliance with the minimum age requirements for casino-style gambling under applicable Philippine law and PAGCOR regulations. juangames does not knowingly collect, process, or store personal data from individuals under the age of 21.

Age verification is mandatory for all account registrations. Accounts where the date of birth submitted suggests the user is under 21, or where identity verification reveals that the account holder is underage, will be immediately suspended and the matter will be investigated in accordance with juangames's internal KYC procedures.

juangames's primary servers are located in data centres serving the Asia-Pacific region. In the course of providing platform services, certain data may be processed by third-party service providers whose systems are located outside the Philippines — for example, game providers with infrastructure in Malta, Gibraltar, or other established gaming jurisdictions.

Where personal data is transferred to a jurisdiction outside the Philippines, juangames ensures that adequate safeguards are in place, including data processing agreements that incorporate appropriate contractual clauses recognised by the National Privacy Commission, or reliance on the adequacy of the recipient jurisdiction's data protection framework.

juangames does not transfer player data to jurisdictions known to have inadequate data protection frameworks without implementing additional safeguards.

juangames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The current version of this Policy, including its effective date, will always be available at juangames.bio/privacy-policy.

Where an update constitutes a material change to the way we process your personal data, juangames will provide notification via your registered email address or through an in-platform notification at least fourteen (14) days prior to the change taking effect. For non-material clarifications or corrections, updates may be made without prior notice.

Your continued use of juangames following notification of a material Policy update constitutes your acknowledgment and acceptance of the revised terms. If you do not accept the updated Policy, you may request account closure.

juangames has designated a Data Protection Officer (DPO) as required under the Data Privacy Act of 2012. The DPO is responsible for overseeing juangames's data protection compliance programme, handling data subject rights requests, and serving as the primary point of contact for the National Privacy Commission.

For any privacy-related enquiry, data subject rights request, or privacy concern, you may contact the juangames Data Protection Officer through the following channels:

juangames will acknowledge receipt of all privacy requests within three (3) business days and will provide a substantive response within thirty (30) calendar days. For requests that cannot be fulfilled or that are subject to limitations, a written explanation will be provided.